Support

Check your internet connection and use the Google or Microsoft account you originally signed in with. If a connected inbox asks you to renew access, follow its permission prompt using that inbox’s account.

If you still need help, email us with the provider you use and the error shown.

You can share a whole inbox or a single conversation with an invited teammate on the same email domain. Access must be explicitly shared; using the same domain alone does not grant access.

Internal notes and @mentions keep the discussion beside the email. Notes stay inside nmail and are not sent as email replies. If you can’t see a shared inbox, ask the person sharing it to check your invitation and access.

Check whether the message appears in Gmail or Outlook, including Drafts and Sent. If sending returned an error, check Sent before trying again to avoid sending a duplicate.

If the issue only appears in nmail, contact us with the approximate time and any error message. You do not need to send us the email’s contents.

An open records a load of the tracking image in a sent email. Image blocking, caching and email privacy settings can affect these signals. An open does not prove that someone read the message or identify which recipient opened it.

Email sebastian@scopeapp.io for help with your subscription or account. Include your nmail sign-in address so we can identify the account.

For privacy and data requests, see our Privacy Policy or contact us at the same address.

Contact sebastian@scopeapp.io with a brief description of the issue and the affected account. Share only the information needed to explain what happened.